BulletProof Air Privacy Policy

Last Updated: September 21, 2026

BulletProof Air (“BulletProof Air,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit bulletproofair.com, request service, schedule an appointment, communicate with us by phone, text message, email, or online form, or otherwise interact with BulletProof Air.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us, including:

  • Name

  • Service address

  • Mailing or billing address

  • Email address

  • Telephone or mobile phone number

  • Appointment and scheduling information

  • Information about your air-conditioning or HVAC equipment

  • Service history

  • Estimates, purchases, invoices, and payment-related information

  • Communications you have with our team

  • Information submitted through website forms, phone calls, text messages, email, or chat

  • SMS and telephone communication preferences and consent records

We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages viewed, referring website, cookies, and similar usage information.

How We Use Your Information

We may use your information to:

  • Schedule, confirm, modify, and manage service appointments

  • Provide air-conditioning, HVAC, maintenance, repair, installation, and related services

  • Contact you regarding service requests

  • Send technician arrival notifications

  • Provide estimates and proposals

  • Respond to questions and customer-service requests

  • Send service updates and follow-up communications

  • Send maintenance reminders

  • Process payments and maintain transaction records

  • Administer maintenance plans or memberships

  • Improve our customer service, website, and operations

  • Prevent fraud and protect our business and customers

  • Comply with legal and regulatory requirements

  • Send promotional or marketing communications when permitted and when appropriate consent has been obtained

SMS and Telephone Communications

When you provide your telephone number and consent to receive communications from BulletProof Air, you may receive telephone calls and text messages relating to your interactions with us.

These communications may include:

  • Appointment confirmations

  • Appointment reminders

  • Technician arrival notifications

  • Scheduling or rescheduling communications

  • Service updates

  • Estimate and proposal follow-ups

  • Maintenance reminders

  • Customer-service communications

  • Requested follow-up calls or messages

  • Promotional or marketing communications when you have provided the appropriate consent

Calls or text messages may be delivered using automated technology, an automatic telephone dialing system, prerecorded or artificial voice technology, or AI-assisted communication technology where permitted by law.

Consent to receive marketing calls or text messages is not a condition of purchasing any goods or services from BulletProof Air.

Message frequency may vary.

Message and data rates may apply.

To stop receiving text messages, reply STOP to any message.

For assistance, reply HELP or call BulletProof Air at 941-599-9999.

Opting out of marketing text messages does not prevent us from contacting you when necessary regarding an existing service appointment, transaction, account, or other communication that is permitted by law.

SMS Consent and Mobile Information

BulletProof Air takes your mobile privacy seriously.

We do not sell, rent, or share your mobile telephone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We may share information with vendors and service providers that perform services on our behalf, such as telecommunications providers, customer-management systems, scheduling platforms, payment processors, software providers, and messaging providers. These providers may use the information only as necessary to provide services to BulletProof Air or as otherwise permitted by law.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

Automated and AI-Assisted Communications

BulletProof Air may use automated or artificial-intelligence-assisted technology to help answer telephone calls, respond to customer inquiries, collect appointment information, schedule services, provide customer support, and route communications to the appropriate member of our team.

Information you provide during these interactions may be processed by technology providers acting on behalf of BulletProof Air for the purpose of providing these services.

Automated systems are used to assist our customer-service operations and do not change how we protect your personal information under this Privacy Policy.

Call Recording and Quality Assurance

Telephone calls with BulletProof Air may be monitored or recorded for customer service, quality assurance, training, scheduling, documentation, security, or other legitimate business purposes where permitted by applicable law.

Where notice or consent is required by law, BulletProof Air will provide appropriate notice or obtain the required consent.

Cookies and Website Technology

We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, remember preferences, improve our services, measure advertising effectiveness, and provide relevant content.

Third-party providers, including website hosting, analytics, advertising, and payment providers, may also use cookies or similar technologies in connection with services they provide to us.

You may control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of our website.

How We Share Information

We may disclose personal information when reasonably necessary to operate our business, including to:

  • HVAC technicians and authorized BulletProof Air personnel

  • Scheduling and customer-management providers

  • Telecommunications and messaging providers

  • Website and technology providers

  • Payment processors

  • Accounting and professional-service providers

  • Marketing and advertising providers, subject to applicable consent requirements

  • Insurance providers

  • Government agencies, regulators, courts, or law enforcement when legally required

We may also disclose information in connection with a merger, acquisition, financing, sale of assets, reorganization, or other business transaction.

We do not sell your mobile phone number or SMS opt-in consent information to third parties for their independent marketing purposes.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services to you

  • Maintain customer and service records

  • Fulfill contractual obligations

  • Maintain legally required business records

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Maintain records of communications consent and opt-out requests

  • Comply with applicable laws and regulations

If you opt out of SMS or marketing communications, we may retain sufficient information regarding your opt-out request to ensure that your communication preference continues to be honored.

Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information.

However, no method of internet transmission, electronic storage, telephone communication, or information-security system can be guaranteed to be completely secure.

Your Privacy Choices

Depending on applicable law, you may have the right to request that we:

  • Provide information about personal information we maintain about you

  • Correct inaccurate personal information

  • Delete certain personal information

  • Update your contact information

  • Stop certain marketing communications

  • Provide information about how your information is used or disclosed

To make a privacy request, contact us using the information below.

We may need to verify your identity before completing certain requests.

Communication Preferences

Text Messages

Reply STOP to opt out of SMS messages.

Reply HELP for assistance.

You may also call 941-599-9999 to update your communication preferences.

Email

Marketing emails may contain an unsubscribe link that can be used to stop future promotional emails.

Telephone

You may ask us to update your telephone communication preferences by contacting BulletProof Air.

Children's Privacy

Our services are intended for adults requesting residential or commercial HVAC services. We do not knowingly collect personal information directly from children under the age of 13.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. BulletProof Air is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

When changes are made, we will update the “Last Updated” date shown at the top of this page.

Contact BulletProof Air

If you have questions about this Privacy Policy, wish to exercise a privacy right, or need assistance with your communication preferences, contact us:

BulletProof Air
7321 International Pl
Sarasota, FL 34240

Phone: 941-599-9999
Email: info@bulletproofair.com
Website: bulletproofair.com

SMS Support

Opt Out: Reply STOP to any text message.
Help: Reply HELP or call 941-599-9999.
Message frequency may vary. Message and data rates may apply.